I would have to say that the worst callers here tend to be people who don't introduce themselves: we don't take calls from the public, so 99.999% of the time, it's a broker or someone else internal, and they may be mean but they're smart enough to know that if we know who is treating us like such shit we will call their manager and raise hell.
I had the same experience when I was working at a job where I fielded a lot of internal calls in addition to the external call load. People were always v. careful to be nice (with one exception -- a woman in the CEO's office who was just plain mean to me a couple of times. I hated her without ever meeting her, and then when I was introduced, realized that she was someone I'd been exchanging pleasant, meaningless conversation with every few days in the cafeteria because we took lunch at the same time. The sense of betrayal I felt!).
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I would have to say that the worst callers here tend to be people who don't introduce themselves: we don't take calls from the public, so 99.999% of the time, it's a broker or someone else internal, and they may be mean but they're smart enough to know that if we know who is treating us like such shit we will call their manager and raise hell.
I had the same experience when I was working at a job where I fielded a lot of internal calls in addition to the external call load. People were always v. careful to be nice (with one exception -- a woman in the CEO's office who was just plain mean to me a couple of times. I hated her without ever meeting her, and then when I was introduced, realized that she was someone I'd been exchanging pleasant, meaningless conversation with every few days in the cafeteria because we took lunch at the same time. The sense of betrayal I felt!).