In fact, I'd go so far as to say that those in particular who ask what your name is (or "To whom am I speaking") are the nastiest creatures of all, because in my experience they are making sure to get your name so that if something goes wrong, they can blame it on you to your boss or anyone else who is listening, loudly and verbosely, whether it is actually your fault or not.

Yes! This is most definitely true! The ask-your-namers are much more likely than the regular how-are-youers to be totally crankypants (excellent term, by the way). But both seem like trouble when I first get them on the phone.

Also: Love that icon! Bucky!